Yesterday, 03:07 AM
OpenAI and ServiceNow have announced a major expansion of their partnership, bringing OpenAI models and agents deeper into ServiceNow products while connecting ServiceNow workflows with ChatGPT and Codex. The move aims to help businesses build applications, resolve IT requests, and address security issues more efficiently using AI.
The expansion builds on the partnership the two companies announced in January, extending OpenAI's technology into more of the work ServiceNow does for its customers and within its own business.
ServiceNow Integration Comes to ChatGPT
A new ServiceNow integration will bring business context and workflow actions directly into ChatGPT, helping teams investigate issues and take action within the same conversation. For example, an IT team member will be able to find similar incidents, assess the risk of a change, and update a ServiceNow record without leaving ChatGPT.
Customers connect ChatGPT to their own ServiceNow instance and choose which capabilities to make available. ServiceNow's Action Fabric applies existing business rules and permissions, ensuring that the actions people can take reflect their organization's configuration and access controls.
ServiceNow is also previewing interactive experiences inside ChatGPT. In one example, an on-call engineer will be able to review linked monitoring alerts, recent changes, and affected services, then assign the right team and work toward a fix—all within ChatGPT.
Powering More ServiceNow Products With OpenAI
The companies plan to develop new capabilities across three key areas:
Application development: A planned Codex integration in ServiceNow's AI Workflow Factory will help developers build applications using ServiceNow's business context and platform capabilities. OpenAI models will also power Build Agent and Autonomous Engineer to support application development and modernization.
Cybersecurity: A joint security solution will combine OpenAI's cybersecurity capabilities with ServiceNow's asset, identity, and business context to help teams investigate vulnerabilities, prioritize risks, and coordinate remediation.
Voice: An OpenAI-powered experience in ServiceNow's Super Intelligence Control Tower will let people describe an AI use case aloud, helping populate assessment fields and gather missing information through follow-up questions.
ChatGPT Work and Codex for All ServiceNow Employees
ServiceNow plans to give all employees access to ChatGPT Work and Codex, expanding beyond its engineering organization. Engineers can use Codex to explore codebases, make changes, and run tests, while teams across the business can use ChatGPT Work in their day-to-day operations. ServiceNow also plans to use OpenAI capabilities in its internal security work. Meanwhile, OpenAI is using ServiceNow workflows in its own operations, supported by the Super Intelligence Control Tower.
Availability Timeline
The ServiceNow MCP plugin is available in the OpenAI marketplace today, with enhanced capabilities expected by the end of 2026. Voice capabilities in the Super Intelligence Control Tower are expected in the first quarter of 2027. The OpenAI-powered security capabilities are expected to enter early access in January 2027, with general availability planned for the second quarter of 2027. Codex in AI Workflow Factory is expected to be available in 2027.
What This Means for Businesses and AI Users
The deepening partnership between OpenAI and ServiceNow signals a broader trend: enterprise AI is moving from standalone chatbots toward deeply integrated workflows. As more companies adopt tools like ChatGPT and Codex, demand for flexible access options continues to grow. Many users exploring these technologies look for affordable ways to get started, and platforms like z2u.com have become a popular destination for those seeking a Buy Cheap OpenAI Account or a Cheap OpenAI Account to experiment with AI capabilities. For professionals who need advanced features, options such as ChatGPT Pro Accounts on z2u.com offer an accessible entry point into premium AI tools.
As OpenAI and ServiceNow continue to roll out new integrations throughout 2026 and 2027, businesses can expect AI to become an even more embedded part of daily workflows—from IT service management to application development and cybersecurity.
The expansion builds on the partnership the two companies announced in January, extending OpenAI's technology into more of the work ServiceNow does for its customers and within its own business.
ServiceNow Integration Comes to ChatGPT
A new ServiceNow integration will bring business context and workflow actions directly into ChatGPT, helping teams investigate issues and take action within the same conversation. For example, an IT team member will be able to find similar incidents, assess the risk of a change, and update a ServiceNow record without leaving ChatGPT.
Customers connect ChatGPT to their own ServiceNow instance and choose which capabilities to make available. ServiceNow's Action Fabric applies existing business rules and permissions, ensuring that the actions people can take reflect their organization's configuration and access controls.
ServiceNow is also previewing interactive experiences inside ChatGPT. In one example, an on-call engineer will be able to review linked monitoring alerts, recent changes, and affected services, then assign the right team and work toward a fix—all within ChatGPT.
Powering More ServiceNow Products With OpenAI
The companies plan to develop new capabilities across three key areas:
Application development: A planned Codex integration in ServiceNow's AI Workflow Factory will help developers build applications using ServiceNow's business context and platform capabilities. OpenAI models will also power Build Agent and Autonomous Engineer to support application development and modernization.
Cybersecurity: A joint security solution will combine OpenAI's cybersecurity capabilities with ServiceNow's asset, identity, and business context to help teams investigate vulnerabilities, prioritize risks, and coordinate remediation.
Voice: An OpenAI-powered experience in ServiceNow's Super Intelligence Control Tower will let people describe an AI use case aloud, helping populate assessment fields and gather missing information through follow-up questions.
ChatGPT Work and Codex for All ServiceNow Employees
ServiceNow plans to give all employees access to ChatGPT Work and Codex, expanding beyond its engineering organization. Engineers can use Codex to explore codebases, make changes, and run tests, while teams across the business can use ChatGPT Work in their day-to-day operations. ServiceNow also plans to use OpenAI capabilities in its internal security work. Meanwhile, OpenAI is using ServiceNow workflows in its own operations, supported by the Super Intelligence Control Tower.
Availability Timeline
The ServiceNow MCP plugin is available in the OpenAI marketplace today, with enhanced capabilities expected by the end of 2026. Voice capabilities in the Super Intelligence Control Tower are expected in the first quarter of 2027. The OpenAI-powered security capabilities are expected to enter early access in January 2027, with general availability planned for the second quarter of 2027. Codex in AI Workflow Factory is expected to be available in 2027.
What This Means for Businesses and AI Users
The deepening partnership between OpenAI and ServiceNow signals a broader trend: enterprise AI is moving from standalone chatbots toward deeply integrated workflows. As more companies adopt tools like ChatGPT and Codex, demand for flexible access options continues to grow. Many users exploring these technologies look for affordable ways to get started, and platforms like z2u.com have become a popular destination for those seeking a Buy Cheap OpenAI Account or a Cheap OpenAI Account to experiment with AI capabilities. For professionals who need advanced features, options such as ChatGPT Pro Accounts on z2u.com offer an accessible entry point into premium AI tools.
As OpenAI and ServiceNow continue to roll out new integrations throughout 2026 and 2027, businesses can expect AI to become an even more embedded part of daily workflows—from IT service management to application development and cybersecurity.